Frequently Asked Questions

1. What is your capability in making websites?
2. How do I know how efficient you are in performing tasks? Do you have some averages for virtual tasks?
3. Can you help me get Rugby Sevens (or Aaron Kwok, Andy Lau, Joey Yung...) tickets (at this time which is 2 months before the event and it is known to have sold out)?
4. Can I not use PayPal for Service Plan Subscription Payments?
5. How do you charge for your transportation time for concierge services (requiring physical presence)?
6. Would there be a break-down with description of time usages on your bills?
7. In the event of dispute, what is the process for resolution?
8. How do you bill?
9. How do I terminate my subscription and how much notice do I have to give?
10. In the event of any urgent tasks that need weekend or after-hours support, would such services be available? What are the fees?

 

1. What is your capability in making websites?

We can provide web hosting as well as domain name search and purchase. We setup and manage email systems with your domain name.

We also design websites (non-flash, static pages) and implement them. We provide automated e-newsletter/broadcast management service.

We provide corporate identity and graphic design.

2. How do I know how efficient you are in performing tasks since it will be on a per hour basis? Do you have some averages for virtual tasks?

We provide an estimate before we start.

We provide a 3-day trial so that you are happy with the service.

Tasks are handled by graduates and we surely want to ensure that your tasks are done in the most efficient and productive way. We want long term business and being inefficient will not get us there.

Example, to enter 200 business cards into an Excel spreadsheets takes less than 2 hours.

3. Can you help me get Rugby Sevens (or Aaron Kwok, Andy Lau, Joey Yung...) tickets (at this time which is 2 months before the event and it is known to have sold out)?

Yes, of course! We will source for available tickets and provide you with the sources or contacts if you wish to negotiate directly with the sources.

You may also wish for us to negotiate on your behalf by providing us with your budget (the maximum amount you are willing to pay), the number of tickets needed, and type of seats needed.

4. Can I not use PayPal for Service Plan Subscription Payments?

We strongly encourage customers to use credit card payments as this will provide the most convenience and ensure payments are on time for service continuity.

While we are making arrangements for better, more convenient payment methods, currently, we are only set up to process credit card payments via PayPal. Due to the recurring nature of the subscription fee, PayPal will need to create and maintain an account for you so as to facilitate the payment when it is due for renewal.

Here are 3 alternatives if you have concerns about using PayPal:

a. Payment can be made via cheque

Cheques should be addressed to "Tinyplaces Hong Kong Ltd" and sent to us at:

EasyWorkweek
3703, 37/F, Langham Place Office Tower
8 Argyle Street
Mongkok, Kowloon.

b. Direct ATM or online banking transfer, or cash deposit into our 
bank account as follows:

Bank of East Asia
Account Name: Tinyplaces Hong Kong Ltd
Account Number: 015-255-25-00185-6

Please retain the bank-in slip and fax it to us at +852 3184-8755.

c. Petty Cash Store-Value

You may wish to provide us with a petty cash amount which we maintain for you for out-of-pocket expenses and incidental charges. You can instruct us to debit your petty cash with the amounts due on your invoice.

5. How do you charge for your transportation time for concierge services (requiring physical presence)?

Our services are charged based on the amount of time spent.

For calculation purposes, the total amount of time for our concierge services is calculated from the time we leave our base in Langham Place Office Tower (Mongkok) to the time we return to base. However, customers do not pay for the entire duration as we waive the first and last 15 minutes of the total time taken for the job.

We do charge the transportation fees as out-of-pocket expenses.

For example, recently, we had a client who wanted us to buy Jenny Bakery Cookies in Central and have them delivered to his ex-colleagues in Hung Hom. The total time taken for the job from the time we left base and returned to base was 90 minutes. The actual time charged to the customer was 60 minutes.


6. Would there be a break-down with description of time usages on your bills?

Yes. Please see next point.

We provide task estimates before proceeding with jobs.

7. In the event of dispute, what is the process for resolution?

Before each task is carried out, we will provide you with an estimate of the time and costs needed for your go-ahead. Upon completion of the task, we will inform you of the actual time and costs and differences, where applicable, for your reference and acceptance.

Any dispute will be resolved immediately. We have 2 billing cycles each month on the 1st and 15th of the month. We will only advance out-of-pocket expenses up to $300 per month for each customer. We'll need pre-payment or petty cash for amounts over this cap.

8. How do you bill?

Bills are sent via email.

Our billing cycle runs twice a month on the 1st and 15th. This means that customers are invoiced on the 1st of each month accounting for the charges incurred during the 15th to the end of the previous month; and invoiced on the 15th of each month account for the charges incurred during the 1st to 14th of the current month.

All amounts are due 7 days from the date of invoice (inclusive).

Monthly subscription amounts are charged on the 1st of each month. All subscriptions periods are synchronized to calendar month and subscriptions during the month will be pro-rated accordingly.

Example:

Period during which charges are incurred	Date Customer is Invoiced	Due Date / Credit Card Charge Date
1st to 14th of January	15th January	21st January
15th of January to 31st January	1st January	7th January

9. How do I terminate my subscription and how much notice do I have to give?

It is easy! Send us an email at support@easyworkweek.com to inform us of your account termination instruction. We will do the necessary verification and procedures from there.

The termination notice works this way: If you inform us of your account termination through email anytime within the month, your last day of your subscription will be the last day of next month. Your last invoice will be sent to you on the 1st of the following month.

Example:

Notice of termination given during	Last day of subscription	Date of last invoice	Due date /Credit card charge date
1st to 31st March	30 April	1st May	7th May

10. In the event of any urgent tasks that need weekend or after-hours support, would such services be available? What are the fees?

Generally, for personal concierge support (tasks that need physcial presence), we'd appreciate 24 hours advanced notice for instructions as we need to allocate manpower to assist you with your tasks.

Virtual assistant tasks (those without the need for physical presence) can be responded to much faster within the day.

For urgent personal concierge support tasks which needs to be carried out within the immediate 6 hours, there is a surcharge of 100% of the total service fees applicable.

For work that specifically needs to be done outside our office hours (9am to 6pm), there will be a 50% surcharge on the total service fees applicable (on top of any urgent service fees). The same applies to weekends, which is considered outside normal hours.

Please note that hours outside office hours apply from 6pm to 12midnight and 6am to 9am only Mondays to Fridays. Work that needs to be done from 12mn to 6am will be quoted separately.